PAYMENT TERMS & CONDITIONS

FOR ALL TOUR, ACTIVITIES AND WORKSHOP BOOKINGS

By booking and/or paying for a tour, activities or event with San Diego Baja Tours (SDBT), you agree to the following Terms and Conditions (you agree for yourself, your family members, and members of your group):

BOOKINGS & RESERVATIONS

  • Tours, activities and events are reserved and confirmed on a first-paid basis. When scheduling conflicts occur, priority is given to the customer who has paid first. We will not hold a date without payment.
  • These rules are not applicable with our Two Week Total American English Immersion Tour.
  • All tours, activities and events are considered tentatively booked until full payment is received. SDBT reserves the right to cancel reservations that have not been paid in full. When you receive your SDBT invoice, time is of the essence – reservations are guaranteed on a first-paid basis (if you fail to pay your invoice on time and another party pays for the same time slot before you, this may result in cancellation of your reservation – in which case you will receive a full refund, minus a $100 booking charge).
  • Hold deposits paid to San Diego Baja Tours, to hold a specific date or dates for larger groups, are non-refundable and non-transferable. Failure to pay the balance due for your reservation 30-days prior to your tour, activity or event date will constitute your reservation’s cancellation without refund. Rescheduling may be allowed under certain circumstances– for our private tour/activity/event bookings see “Private Tour/Workshop Cancellations, Rescheduling, & Refunds” below for more details.
  • We encourage early payment to secure your tour or event date(s).
  • If we have not received your full payment at least 72 hours before your tour, activity/activities or event’s scheduled time, your reservation will be canceled, and any prior payment or deposit received will be forfeited. If you are your group’s primary contact, it is your sole responsibility to coordinate payment for your entire group.
  • Payments made within 72-hours of your tour’s scheduled departure time are non-refundable and non-transferable; you will not be able to reschedule a tour paid within 72-hours of the tour’s scheduled departure time; failure to appear at your tour’s designated meeting point at the scheduled time will constitute your cancellation without refund or credit.
  • Pre-scheduled public group tours will run as scheduled when twelve (12) or more paid participants are registered for the tour. In the rare case that less than twelve (12) paid participants register for a tour, we reserve the right to cancel your tour reservation with 72-hours written notice (via email), in which case we will issue a full refund of your tour fees (note that most of our tours sell out in advance and will run as scheduled).
  • Drop-offs in the Valle de Guadalupe: when arrangements are made and confirmed in advance, in most cases we can drop you off in the Valle de Guadalupe after your tour. In such cases, luggage is limited to one (1) small overnight bag per person and all overnight bags should fit neatly under your seat in the tour van. For private tours, please advise your SDBT booking agent well in advance of your luggage quantity and size. Be advised that poor road conditions (i.e. ice, mud, standing water, road closures, etc.) may not allow us to take you all the way to your lodging destination – we will do our best to safely reach your destination, but we cannot risk getting stuck – and in such cases, you may have to arrange alternate transportation (not included with your SDBT tour fees) from the tour’s last stop in the Valle de Guadalupe to reach your lodging destination. Unless you have arranged for a private tour with return transportation, your tour will end once we have dropped you off, and from there you will be solely responsible for your return transport.
  • When arranging your tour, activity or event experience, San Diego Baja Tours reserves the right to select and substitute vendors, and/or alter your itinerary as may be necessary or appropriate, at any time. Specific vendors (wineries, restaurants, venues, etc.) cannot be guaranteed, however we will make reasonable attempts to fulfill your reasonable requests. Please understand that our vendors are independent businesses and we ultimately have no control over vendor availability, cancellations, and other inconveniences imposed by our vendors. We work with all of the best wineries, restaurants, and venues in the Region, and if we must substitute a vendor or vendors on your itinerary, the overall quality of your experience will not be altered. Once your reservation is confirmed, cancellation or rescheduling of your reservation due to vendor substitution(s) or itinerary modification(s) are subject to our Cancellations, Rescheduling and Refunds, policy — see below.
  • Reservations and bookings are non-transferable and may not be advertised, publicly promoted, re-marketed, re-sold, bartered, traded, or given away to another party without the express written permission of San Diego Baja Tours.
  • In the spirit of acting in good faith to resolve any/all issues you have, or may come to have, with San Diego Baja Tours, you agree to surface any dispute or displeasure you have with/about SDBT, its employees, representatives, volunteers, agents, contractors, vendors or associates, in writing with SDBT management directly and privately, and before taking any action which is intended, or would reasonably be expected, to harm SDBT or SDBT’s reputation, or which would reasonably be expected to lead to unwanted or unfavorable publicity for San Diego Baja Tours. By booking San Diego Baja Tours and/or paying for and/or participating in a tour, activity or event with, or by participating in SDBT activities, you agree to act in good faith to resolve any dispute or displeasure you have before making disparaging or negative remarks in a public forum (online or otherwise) about San Diego Baja Tours, its employees, representatives, volunteers, agents, contractors, vendors or associates, and further agree not to make any public statements that are false, untrue, do not represent the whole truth regarding the matter, or are purposefully misleading.
  • Fuerza Mayor/Force majeure. In no event shall San Diego Baja Tours be responsible or liable for any failure or delay in the performance of its obligations arising out of or caused by, directly or indirectly, forces beyond its control, including, without limitation, strikes, work stoppages, accidents, acts of war or terrorism, civil or military disturbances, nuclear or natural catastrophes or acts of the Universe or nature, and interruptions, loss or malfunctions of utilities, travel interruptions, communications or computer (software and hardware) services; it being understood that San Diego Baja Tours shall use reasonable efforts which are consistent with accepted practices in the tourism industry to resume performance as soon as practicable under the circumstances.

PAYMENT

  • Acceptable forms of payment are cash, bank check (cashiers), or credit card. Payment is only accepted in U.S. Dollars (USD).
  • Split payments (multiple payments for one group/reservation) will be charged an additional $10.00 PER INVOICE administrative fee (e.g. if you want to split your group’s invoice 3-ways and pay separately, you will be charged $10 x 3 =$30 administrative fee), and your tour date will NOT be confirmed until ALL payments from your group have been received. For ease of booking, ongoing communication and scheduling coordination, we require that you designate a single point of contact (Leader) for your group, and recommend that you make a single payment for your entire group’s reservation. If we have not received your group’s FULL payment at least 72 hours before your tour, activity or event’s scheduled time, your reservation will be canceled, and any prior payment or deposit received will be forfeited. If you are your group’s primary contact, it is your sole responsibility to coordinate payment for your entire group.
  • Do not send cash via mail or courier. All cash payments must be made in advance, in person, at our offices in Carlsbad. If you would like to pay by cash, please contact SDBT to make payment arrangements. For security reasons, we do not accept drop-ins for cash payments. Request a receipt for cash payments.
  • To pay by credit card, please request an electronic invoice for your tour, activity or event. For some group tours, activities and events, you may pay with a credit card directly on our website. Upon request, you will be sent payment instructions and an electronic invoice via email. The email containing your invoice will come directly from our credit card processor, Square/Squareup FINISH!! Simply follow the instructions in the email you receive to pay your invoice online. Once we have confirmed receipt of your payment in full, your SDBT representative will email you with a confirmation. Note that when paying via our secure electronic invoice system, in order to protect your identity, SDBT never sees your full credit card information.
    • Terms and conditions governing your payment by credit card: When paying by credit card, you agree to honor and personally guarantee all payments you make with your credit card, agreeing to pay all amounts invoiced, and further agree not to make a chargeback for any valid credit card transaction you initiate. Chargebacks for valid credit card transactions will be considered a breach of these Payment Terms & Conditions (a breach of contract) resulting in a bad debt owed, with such breach and bad debt subject to all legal remediations available to SDBT, including, but not limited to debt collection proceedings, referral of your debt to a collections agency, and interest and penalty fee accumulation according to the maximum amount allowed by law. Additionally, all credit card chargebacks will be subject to an administrative chargeback fee of USD $150.00 for each chargeback occurrence. If you feel that you are owed a refund for any reason, please follow the instructions below under “Requests for Refunds.”
  • When paying by check, A bank check must be received at least seven (10) days prior to your tour date. Allow at least four (4) full business days for the check to arrive at our office via United States Postal Service. We advise that you send your bank check at least 21 days before your tour date. When paying by bank check, your tour date or  event will be considered tentatively reserved until the funds have cleared your bank. If your check bounces or is not honored by your bank, and you are not able to immediately remit the full amount due with another form of payment, upon notification of such an occurrence, your reservation will be canceled and any prior payment or deposit received will be forfeited.
    • Make checks payable to “San Diego Baja Tours “.
    • Please note the following information on the face of your bank check: your reservation date, your phone number, and your mailing address and your name (if the name on your check is different from the primary contact’s name on your reservation).
    • Send checks to:

San Diego Baja Tours: 7032 Fern Place, Carlsbad, CA  92011

  • Checks that are returned by your bank are subject to a USD $100.00 administrative fee, such fee to be collected in addition to any other amount due for your tour, activity or event.
  • Requests for Refunds: If you feel that you are owed a refund, we encourage you to first read these Payment Terms & Conditions in their entirety to ensure that your refund request falls within the terms and conditions of your agreement to pay SDBT for its services. If after reviewing the Payment Terms & Conditions that govern your agreement to pay SDBT for the services you have purchased, you still believe that you are owed a refund, you should first contact SDBT in writing to make your request, clearly citing the amount of refund you are requesting, as well as your reason and rationale for making the request (please be sure to include all pertinent details in your written request). Upon receiving your written request for refund, SDBT will review the facts and make a reasonable refund determination based on these Payment Terms & Conditions (the contract governing your payment to SDBT for its services) within 30-days of receiving your request. If it is determined you are owed a refund, it may take up to 30-days to process your refund. If you are unsatisfied with SDBT’s refund determination, you should then follow the mediation, and if necessary, the arbitration provisions as outlined in the “Complaints and Dispute Resolution” section below. All requests for refunds must be made in writing, within 90-days of your payment date.

IMPORTANT TOUR, ACTIVITY & EVENT REQUIREMENTS FOR ALL PARTICIPANTS

  • All tour, activity and event participants must agree to and sign the appropriate San Diego Baja Tours Participation Agreement (release of liability agreement) at least 1-day prior to participating in a tour, activity or event. Every adult participant should complete, sign, and submit his/her own agreement. Failure to complete, sign, and submit a Participation Agreement (release of liability agreement) in advance of your tour, activity or event date, for every member of your group, will constitute your reservation’s cancellation without refund or credit. As our tours, activities and events travel in and to a foreign country, we cannot allow for “surprise” tours, activities or events — all participants must have adequate time to prepare for their tour, activity or event, to review the Participation Agreement’s Terms and Conditions, and agree to those terms and conditions. We ask that Participation Agreements be submitted at least three (3) days in advance of your scheduled tour, activity or event date – the sooner the better. We will not accept Participation Agreement submissions on the day of your tour, activity or event – Participation Agreements must be submitted in advance of your tour/activity/event date – this is an absolute requirement for participation. We cannot accept modified agreements, nor will we make modifications to the Participant Agreement (release of liability agreement). To offer our service and to keep our and your costs low, it is imperative that all tour, activity and  event participants agree to ALL of the terms, conditions, and provisions of our Participation Agreement – this is an absolute requirement for participation. If you or someone in your group cannot agree to a particular term or condition of participation, you should not book the tour/activity/event with San Diego Baja Tours  , and you should not participate in such tour/activity/event.
  • By booking and/or paying for and/or participating in a tour, activity or event with San Diego Baja Tours, you agree to abide by the SDBT Tour & Workshop Policies. You agree that failure to sign and submit the appropriate SP participation Agreement (release of liability agreement) in advance of your tour, activity or event date, and/or you or your group’s failure to follow the SDBT Tour & Workshop Policies, will result in immediate cancellation of your tour, activity or event without refund or credit. SDBT reserves the right to require any participant to withdraw from a trip,activity or event (at the participant’s own expense) at any time if the trip director (SDBT teacher guide, event leader, or driver) deems that the participant’s acts, conduct, or health and welfare to be detrimental to, or incompatible with, the interest, harmony, comfort, or welfare of the trip, SDBT personnel, SDBT vendor staff, or that of its other participants. In the case of withdrawal, whether required by SDBT  or voluntary, withdrawing participant(s) will be responsible for all their own arrangements and costs of return travel home, and will be responsible to pay or forfeit the full cost of their confirmed tour, activity or event as quoted/invoiced before the trip commenced, regardless of any unfulfilled portion of the itinerary due to withdrawal – no refunds, credits, or rescheduling allowances will be issued in case of involuntary trip withdrawal due to participant misconduct.
  • Participants must be sober at the inception of the tour/activity/event. If the trip director deems that a participant is under the influence of alcohol and/or drugs at the inception of the tour/activity/event (in his/her sole yet reasonable judgment), that participant will be dismissed and will not be allowed to participate in the tour/activity/event. There will be no refunds, credits, or rescheduling allowances for dismissal due to insobriety at the inception of a tour/activity/event.
  • You must be at least 18-years old* to participate in San Diego Baja Tours tours, activities and events. Proof of age may be requested by SDBT  staff before participation is allowed.
    • *Minors (those under the age of 18 years) may participate in select San Diego Baja Tours private tours, activities or events with advanced written permission from San Diego Baja Tours. Participation by minors, when allowed, is subject to the following terms and conditions:
      • Children under the age of 18 years must be accompanied by and under the direct supervision of a parent or legal guardian at all times while on tour or while participating in classes/event(s) or other SDBT Participating minors under the age of 18 years may not consume alcohol in Mexico — no exceptions. All participating minors must possess and bring/carry a valid original passport document OR a valid original passport card document – no exceptions. The surname written on the minor’s passport must exactly match the surname on the participating parent’s passport, OR you must carry an original notarized court document showing clear parental rights in addition to the passports (if there is any doubt about what documents to bring/carry, contact your SDBT  tour liaison well in advance of your tour).
      • A participating legal parent/guardian will be required to sign the Participation Agreement for children under the age of 18 years. The participating parent/guardian must email SDBT at least 3-days in advance of the tour with the participating minor’s full legal name (as it appears on their passport document), age, birth date, passport number, passport expiration date, food allergies & food aversions, known medical conditions, and known allergies to medications.
      • You must bring a child safety restraint seat or booster seat in good working order for all children under the age of eight (8) years and for any child under 4’9” tall. Children under eight (8) years must be seated in a rear seat of the tour vehicle in a properly installed car seat or booster seat (as appropriate for the child’s height/weight/age) and children weighing under 40 pounds or less than 40-inches tall must ride in a rear-facing car seat. All car/booster seats must be compatible with the LATCH (Lower Anchors and Tethers for Children) child safety restraint system. YOU MUST INSTALL YOUR OWN CAR/BOOSTER SEAT(S) (we recommend bringing the installation manual for your car/booster seat(s)) and you will be responsible for ensuring that your children are properly restrained at all times while in the tour vehicle – our teacher guides are prohibited from assisting with the installation of a car/booster seat and our teacher guides cannot assist with buckling/restraining your children in the tour vehicle. SDBT DOES NOT PROVIDE CAR SEATS OR BOOSTER SEATS — YOU MUST BRING YOUR OWN CHILD CAR/BOOSTER SEAT(S) AND YOUR CAR/BOOSTER SEAT(S) MUST BE IN GOOD WORKING ORDER. Failure to bring your own car and/or booster seats for minor participants who require them will result in cancellation of your tour without refund, credit, or rescheduling allowance. Your children will not be allowed to ride in our tour vehicle unless they are restrained in properly functioning car safety restraint seats as described above – no exceptions.
    • All participants must have and carry a valid passport, and if necessary for travel to Mexico and the United States, a valid multiple-entry Visa or Resident Card. We advise you to also carry a second government-issued photo identification document (i.e. driver’s license, state/government issued photo ID). All foreigners citizens and foriegn students must have on their possession their visas i.e. I-20, B-2 , B-1 or any other Visa which allows travelers to cross back into the U.S.
    • Cruise ship passengers must also carry the identification issued by their cruise line — this identification is required for re-entry to the Port’s secured facility.
    • All participants are solely responsible for the safekeeping of their own identification and travel documents. You agree to not leave your identification or travel documents unattended at any time, or stored in an unattended SDBT vehicle. You acknowledge and agree that San Diego Baja Tours is not responsible for the safekeeping of your identification or travel documents. If documentation is lost, SDB Tours is not responsible for providing assistance in dealing with the U.S. Customs or any other Federal agency, we will do our best but we cannot change the laws.

GROUP TOUR/ACTIVITY/EVENT REQUIREMENTS - APPLIES TO GROUPS OF SIX (6) OR MORE TOUR, ACTIVITY OR EVENT PARTICIPANTS, AND ALL BACHELOR/BACHELORETTE PARTIES

  • A 20% non-refundable service gratuity will be added for groups of six (6) or more, and for all bachelor/bachelorette parties of any size. This requirement for larger groups is in keeping with hospitality and service industry standards (standard practice at most restaurants). The gratuity will be used to tip the driver, service staff at the wineries, breweries, and restaurant(s) you visit, as well as your tour/activity/event guide.
  • A $300 per tour vehicle refundable deposit for damage, excess wear, and/or excess cleaning is required for groups of six (6) or more, and for all bachelor/bachelorette parties of any size. If there is no damage or excess wear to our tour vehicle(s), and if no more than normal cleaning is required, SDBT will refund your deposit within 3-7 business days of your tour date. Your group’s organizer/primary contact is responsible for paying this deposit, and the deposit must be received by SDBT at least (7)-days prior to your tour, activity or event date. Failure to make this deposit by the required date will constitute your reservation’s cancellation without refund. After your tour/activity/event, your tour vehicle will return to the SDBT facility where SDBT management will inspect the vehicle for damage and excessive wear. If damage or excessive wear is found, and/or the vehicle requires more than usual cleaning, a damage/cleaning fee assessment will be made and you will be notified of the assessment. If the cost of repair and/or cleaning is less than your deposit, you will receive a refund for the difference once the repair and/or cleaning work has been completed. If the cost of repair and/or cleaning is more than your deposit, you will receive an invoice for the difference. Failure to pay for the full cost of repair or cleaning within 5-days of receiving an invoice for such work will be considered a material breach of your Participation Agreement, subject to legal remedy. SDBT reserves the right to select its vendors for repair and cleaning, or in some cases, we may perform this work in-house, in which case you will be charged market rate for the work completed.
  • Split payments (multiple payments for one group/reservation) for a group will be charged an additional $10.00 PER INVOICE administrative fee (e.g. if you want to split your group’s invoice 3-ways and pay separately, you will be charged $10 x 3 = $30 administrative fee), and your tour, activity or event date will NOT be confirmed until ALL payments from your group have been received. The split invoice administrative fee will be incurred for ALL invoices issued for a group, even invoices that are subsequently canceled for any reason, and the group organizer is responsible for paying these administrative fee(s) when invoices are canceled after being issued. For ease of booking, ongoing communication and scheduling coordination, we require that you designate a single point of contact for your group, and recommend that you make a single payment for your entire group’s reservation. If we have not received your group’s FULL payment at least 72 hours before your tour, activity or event’s scheduled time, your reservation will be canceled, and any prior payment or deposit received will be forfeited. If you are your group’s primary contact, it is your sole responsibility to coordinate payment for your entire group.
  • Change of Tour or Workshop Group Size After Booking: Once a tour, activity or event reservation has been confirmed (paid in full), you may not change the group size without prior written approval from San Diego Baja Tours. Additions may be allowed on a space available basis, and must be paid for in full and in advance of your tour date (note that additional/supplemental invoices will incur a $10.00 split-invoice administrative fee for every additional invoice). We will not issue a partial refund due to a decrease in your confirmed group size, however you may fill your paid tour, activity or event spots with alternate guests who meet the tour/activity/event participation requirements, who agree to our Tour and Workshop Policies, and agree to execute and submit our Participation Agreement (release of liability agreement) in advance of the tour, activity or event date. Participant substitutions will not be allowed on the day of the tour, activity or event – all substitutions should be requested at least three (5) days in advance of your tour/activity/event start time.

PRIVATE TOUR/ACTIVITY REQUIREMENTS - APPLIES TO ALL PRIVATE TOUR/ACTIVITY/ TOURS, ACTIVITIES & EVENTS

  • A mandatory 20% non-refundable service gratuity will be added for all private tours. This gratuity is collected by SDBT, and will be paid by SDBT to your teacher guide or event leader and service staff. At the end of your tour, you may elect to pay an additional service gratuity directly to your guide, however, doing so is optional, but encouraged for exceptional customer service. This requirement for private parties is in keeping with hospitality and service industry standards (standard practice at most restaurants).
  • SDBT is a tour operator, and is NOT a private transportation service. You understand and agree that by booking with SDBT, you are booking and paying for a specific itinerary that is pre-planned by SDBT. Itinerary planning and logistics are included in your private tour, activity or event fees. The itinerary for your tour, activity or event will be provided to you in advance of your tour/activity/event date, and any requested adjustments or changes to your itinerary that are not as a direct result of a vendor cancellation or emergency, must be made and confirmed in writing and in advance of your tour, activity or event date. Last-minute or impromptu changes to a confirmed itinerary are only allowed when a vendor becomes unexpectedly unavailable (in which case, SDBT reserves the right to substitute a vendor of similar quality), or in the rare case of a bona fide emergency. For the security of our teacher guides, and for your own safety and security, our teacher guides are instructed not to make impromptu changes to a scheduled itinerary without first receiving permission for an itinerary change from SDBT management; once a tour has commenced, itinerary changes are only approved when there are extenuating vendor circumstances (for example, last minute reservation cancellation initiated by the vendor) related to the originally planned itinerary.
  • Once a private tour, activity or event has begun, you may choose to terminate the tour, activity or event for any reason, and at any time, however, your voluntary early termination will not result in a refund or credit for the portion of the itinerary that has been canceled – by terminating early, you will forfeit all tour, activity or event fees and gratuity paid for the pre-scheduled tour, activity or event.
  • When private tour, activity or event services are billed by the hour, the minimum billing period is 8-hours per day. Tours and events that exceed 8-hours in a day are subject to an overtime rate that is 1.5-times the quoted hourly rate, plus non-refundable gratuity at the percentage stipulated above.

PUBLIC TOUR/ACTIVITY/WORKSHOP CANCELLATIONS, RESCHEDULING, & REFUNDS

  • We advise all participants to purchase/carry third-party trip/travel insurance to cover any tour, activity or event cancellation losses related to your own trip interruption or rescheduling, interruptions or cancelations related to acts of God/nature, acts of war, government shutdowns, illness/injury/medical treatment, transportation delays, transportation outages/closures, and/or road/border closures. We are a small teacher-run company with limited tour/activity/event resources (teacher guides, tour vehicles, chefs and surf instructors, etc.), and once a tour, activity or event has been confirmed with payment, the reserved resources are held for you, and thus not available for others to book. We are not an insurance companyif you elect not to purchase trip/travel insurance, you are effectively self-insuring against any losses related to your own rescheduling or trip interruption/cancellation for any reason.
  • For public group tours/events, all sales are final. There will be no refunds, credits, or rescheduling for public group tours, activities or events once you have paid. Please appreciate that once you pay for your tour, activity or event, we hold your tour/activity/event spot(s) and other interested parties are not able to book those held spots. Our commitment is to deliver your tour, activity or event experience on the date you booked/confirmed.
  • Tours, activities and events are conducted rain, if you want to brave it, or shine. If San Diego Baja Tours must cancel your tour or event for some unforeseeable reason, we will strive to notify you as soon as possible, and offer you the ability to reschedule to another available date. We are in the hands of Mother Nature and she can be fickle.
  • Change of Tour Group Size After Booking: Once a tour, activity or event reservation has been confirmed (paid), you may not change the group size without prior written approval from San Diego Baja Tours. Additions may be allowed on a space available basis, and must be paid for in full and in advance of your tour date (note that additional/supplemental invoices will incur a $10.00 split-invoice administrative fee for every additional invoice). We will not issue a partial refund due to a decrease in your confirmed group size, however you may fill your paid tour, activity or event spots with alternate guests who meet the tour/activity/event participation requirements, who agree to our Tour and Workshop Policies, and agree to execute and submit our Participation Agreement (release of liability agreement) in advance of the tour date. Participant substitutions will not be allowed on the day of the tour, activity or event – all substitutions should be requested in writing (via email) at least 72 hours in advance of your tour/activity/event start time.
  • Arrive on Time: Failure to arrive on time (at the scheduled start time) at the designated meeting location specified in your confirmation email will result in cancellation of your tour without refund, credit, or rescheduling. Plan to arrive 45 minutes EARLY at your scheduled meeting location. If you are unsure about how to locate your scheduled meeting location, contact your SDBT representative well in advance of the scheduled start/meeting/departure time for more detailed instructions. Out of respect for other tour, activity and event participants, SDBT staff will not wait past the scheduled start time to begin a public tour, activity or event. Once your tour, activity or event itinerary has been finalized (your itinerary has been communicated to you via a confirmation email), changes to your tour’s designated meeting point, pick-up location, and/or drop-off location may only be considered when a request for change is received in writing (via email) at least 72-hours before the tour’s/event’s scheduled departure time, and if the requested change is possible (no guarantee), the requested itinerary change may incur extra charges that must be paid for in advance of your tour/activity/event date (for security and logistical reasons, there will be no reprogramming within 72-hours of your scheduled start time – it’s your responsibility to arrive at the scheduled meeting or pick-up location on time). Rescheduling will not be allowed for tours, activities or events canceled by failure to appear, and there will be no credits or refunds.
  • Pre-scheduled public group tours will run as scheduled when twelve (12) or more paid participants are registered for the tour. In the rare case that less than twelve (12) paid participants register for a tour, we reserve the right to cancel your tour reservation with 72-hours written notice (via email), in which case we will issue a full refund of your tour fees (note that most of our tours sell out in advance and will run as scheduled).
  • In rare cases, tasting tours or events may need to be rescheduled by San Diego Baja Tours due to unforeseeable circumstances. We will make every  attempt to contact you as early as possible if rescheduling is required.
  • In very rare cases the border port of entry at your pre-arranged border meeting point may be temporarily closed on your scheduled tour date. In this case, we will contact you via email in advance of the tour with an alternate meeting point at one of our other border ports of entry. Border closures will not result in a refund – in case of a border closure, we reserve the right to change your tour/activity/event date and/or meeting point. Rest assured that we monitor the border ports of entry closely, following reliable information sources in Mexico and in the U.S.

PRIVATE AND MULTI-DAY TOUR/ACTIVITY/EVENT CANCELLATIONS, RESCHEDULING, & REFUNDS

  • We advise all participants to purchase/carry third-party trip/travel insurance to cover any tour, activity or event cancellation losses related to your own trip interruption or rescheduling, interruptions or cancelations related to acts of the Universe/nature, acts of war, government shutdowns, illness/injury/medical treatment, transportation delays, transportation outages/closures Covid-19 flare ups, and/or road/border closures. We are a small teacher-run company with limited tour/activity/event resources (guides, tour vehicles, surf and chef instructors, etc.), and once a tour, activity or event has been confirmed with payment, the reserved resources are held for you, and thus not available for others to book.
  • Canceling within 72 hours of your scheduled tour, activity or event: No refunds or credits will be issued if you should need to cancel or reschedule your private or multi-day tour, activity or event within 72 hours of your tour, activity or event’s scheduled start time. Rescheduling will NOT be allowed for tours, activities or events canceled in this window. Payments made within 72-hours of your tour’s scheduled departure time are non-refundable and non-transferable; you will not be able to reschedule a tour paid within 72-hours of the tour’s scheduled departure time; failure to appear at your tour’s designated meeting point at the scheduled time will constitute your cancellation without refund or credit. We advise you to carry third-party trip/travel insurance to cover any tour, activity or event cancellation-related losses that are due to your own trip interruption or rescheduling, interruptions or cancelations related to acts of God/nature, acts of war, government shutdowns, transportation delays, transportation outages/closures, and/or road/border closures; we are not an insurance companyif you elect not to purchase trip/travel insurance, you are effectively self-insuring against any losses related to your own rescheduling or trip interruption/cancellation for any reason.
  • Canceling between 6-days and 72 hours of your scheduled tour, activity or event: Private and multi-day tours, activities or events canceled between 6-days and 72 hours of your tour, activity or event’s scheduled start time will be refunded 50% of your payment, minus a $95 cancellation processing fee. Rescheduling may also be allowed under certain circumstances, and is subject to our rescheduling provisions, policies, and rescheduling fees (see below).
  • Canceling between 16 days and 7 days of your scheduled tour, activity or event: Private and multi-day tours, activities or events canceled between 16 days and 7 days of your tour, activity or event’s scheduled start time will be refunded 60% of your payment, minus a $95 cancellation processing fee. Rescheduling may also be allowed under certain circumstances, and is subject to our rescheduling provisions, policies, and rescheduling fees (see below).
  • Canceling between 30 days and 17 days of your scheduled tour, activity or event: Private and multi-day tours, activities or events canceled between 17 days and 30 days of your tour, activity or event’s scheduled start time will be refunded 70% of your payment, minus a $95 cancellation processing fee. Rescheduling may also be allowed under certain circumstances, and is subject to our rescheduling provisions, policies, and rescheduling fees (see below).
  • Canceling with 31 or more days notice: Private and multi-day tours, activities or events canceled with 31 or more days notice will be refunded 80% of your payment, minus a $95 cancellation processing fee. Rescheduling may also be allowed under certain circumstances, and is subject to our rescheduling provisions, policies, and rescheduling fees (see below).
  • Rescheduling: Tours or events canceled prior to 72 hours from your tour, activity or event’s scheduled start time may be rescheduled to another available date within three (3) months of your original reservation date by paying a $35 per participant rescheduling fee—in this case, notice of cancellation for your confirmed tour, activity or event must be submitted in writing (via email) at least 72 hours prior to your tour, activity or event’s scheduled start time, and you must also contact SDBT in writing (via email) to reschedule your tour within 72 hours of canceling. Failure to contact SDBT with your rescheduling request within 72 hours of canceling will result in forfeiture of your ability to reschedule your canceled tour, activity or event. Rescheduling requests will incur a $35 per participant rescheduling fee and the new date is subject to SDBT ‘s availability. The rescheduling fee(s) must be paid at the time of cancellation, and the new reservation will not be confirmed until the rescheduling fee(s) are received. Rescheduling is not allowed for missed tours (canceling as a result of failure to appear), or for cancellations received within 72 hours of your tour, activity or event’s scheduled start time. In order to be eligible for rescheduling, you must cancel your original reservation in writing (via email) at least 72 hours in advance of your original tour, activity or event date, you must be eligible for rescheduling according to the terms and conditions herein, and you must make earnest rescheduling efforts in writing at the time of cancellation. If eligible for rescheduling, you are allowed one (1) rescheduling allowance — you may not reschedule a previously rescheduled tour/activity/event a second time. After rescheduling, your originally scheduled tour/activity/event date will be used to calculate any credit or refund if you should cancel your attendance for the new tour/activity/event date for any reason (credit or refund will be calculated from your original tour/activity/event date per our cancellation notice timeline above). We are willing to try our best but again due to being a small teacher-run company at times we are limited.
  • Tours, activities and events are conducted rain., if you want to brave it, or shine. If San Diego Baja Tours must cancel your tour or event for some unforeseeable reason, we will strive to notify you as soon as possible, and offer you the ability to reschedule to another available date(s).
  • Change of Tour Group Size After Booking: Once a tour, activity or event reservation has been confirmed (paid), you may not change the group size without prior written approval from San Diego Baja Tours. Additions may be allowed on a space available basis, and must be paid for in full and in advance of your tour date (note that additional/supplemental invoices will incur a $10.00 split-invoice administrative fee for every additional invoice). We will not issue a partial refund due to a decrease in your confirmed group size, however you may fill your paid tour, activity or event spots with alternate guests who meet the tour/activity/event participation requirements, who agree to our Tour and Workshop Policies, and agree to execute and submit our Participation Agreement (release of liability agreement) in advance of the tour date. Participant substitutions will not be allowed on the day of the tour, activity or event – all substitutions should be requested in writing (via email) at least 72 hours in advance of your tour/activity/event start time.
  • Arrive on Time: Failure to arrive on time (at the scheduled start time) at the designated meeting location specified in your confirmation email will result in cancellation of your tour without refund, credit, or rescheduling. Plan to arrive 45 minutes early at your scheduled meeting location. If you are unsure about how to locate your scheduled meeting location, contact your SDBT representative well in advance of the scheduled start/meeting/departure time for more detailed instructions. Out of respect for other tour, activity and event participants, SDBT staff will not wait past the scheduled start time to begin a group tour, activity or event. Rescheduling will not be allowed for tours, activities or events canceled by failure to appear, and there will be no credits or refunds. For private tours only, our guide will wait for 30-minutes past your tour/activity/event’s scheduled meeting time before canceling due to your failure to appear at the designated meeting point noted on your itinerary and specified in your confirmation email. Arriving late may necessitate alternation(s) to your itinerary, including cancellation of certain or all itinerary items without refund or other compensation.
  • Once your tour, activity or event itinerary has been finalized (your itinerary has been communicated to you via a confirmation email), changes to your tour’s designated meeting point, pick-up location, and/or drop-off location may only be considered when a request for change is received in writing (via email) at least 72-hours before the tour’s/activity’s/event’s scheduled departure time, and if the requested change is possible (no guarantee), the requested itinerary change may incur extra charges that must be paid for in advance of your tour/activity/event date (for security and logistical reasons, there will be no reprogramming within 72-hours of your scheduled start time – it’s your responsibility to arrive at the scheduled meeting or pick-up location on time).
  • In rare cases, tasting tours, activities or events may need to be rescheduled by San Diego Baja Tours due to unforeseeable circumstances. We will make every attempt to contact you as early as possible if rescheduling is required.
  • In very rare cases the border port of entry at your pre-arranged border meeting point may be temporarily closed on your scheduled tour date. In this case, we will contact you via email in advance of the tour/activity/event with an alternate meeting point at one of our other border ports of entry. Border closures will not result in a refund, credit, or rescheduling allowance unless San Diego Baja Tours is not able to render its services – we reserve the right to change your tour, activity or event meeting point. Rest assured that we monitor the border ports of entry closely, following reliable information sources in Mexico and in the U.S.
  • Refunds, if warranted, are processed within 30-days of your written cancellation notice, and funds may take longer to reflect back in your account when you have paid via credit card.

SHIP-TO-SHORE TOUR/ACTIVITY/EVENT CANCELLATIONS, RESCHEDULING, & REFUNDS

  • We advise all participants to purchase/carry third-party trip/travel insurance to cover any tour, activity or event cancellation losses related to your own trip interruption or rescheduling, interruptions or cancelations related to acts of the Universe/nature, acts of war, government shutdowns, illness/injury/medical treatment, transportation delays, transportation outages/closures, and/or road/border closures. We are a small teacher-run company with limited tour/activity/event resources ( guides, tour vehicles, chef instructors, etc.), and once a tour, activity or event has been confirmed with payment, the reserved resources are held for you, and thus not available for others to book. We are not an insurance companyif you elect not to purchase trip/travel insurance, you are effectively self-insuring against any losses related to your own rescheduling or trip interruption/cancellation for any reason.
  • For all group bookings, partial rescheduling of confirmed (paid) tours, activities or events (i.e. rescheduling for some participants of a confirmed tour, activity or event group), due to a reduction in group size for any reason, is not allowed – see “Group Tour/Workshop Requirements” above. However, you may fill your paid tour, activity or event spots with alternate guests who meet the tour/activity/event participation requirements, who agree to our Tour and Workshop Policies, and agree to execute and submit our Participation Agreement (release of liability agreement) in advance of the tour, activity or event date.
  • Tours, activities and events are conducted rain or shine. If San Diego Baja Tours must cancel your tour or event for some unforeseeable reason, we will strive to notify you as soon as possible, and offer you the ability to reschedule to another available date.
  • Involuntary Changes to Your Cruise Ship Itinerary: For passengers arriving to the SDBT designated meeting point via cruise line, in the VERY RARE case that your cruise line changes your itinerary in a way that will affect your ability to arrive at the SDBT designated meeting point on time as scheduled, cancels the Port, or cancels your cruise altogether, YOU AGREE TO NOTIFY San Diego Baja Tours IN WRITING AS SOON AS YOU ARE NOTIFIED OF SUCH CHANGE IN ITINERARY BY THE CRUISE LINE (and in any case, within ONE HOUR of the cruise line’s notification to you – you should forward any related correspondence issued to you by the cruise line to SDBT ). In case your cruise line changes your cruise’s scheduled day in Port with at least three (3) days advance notice, we will attempt to re-schedule your tour to the new day in Port if we are available on that new date. If re-scheduling on the new date in port is not possible due to our own availability, we will endeavor to verify the itinerary change notification(s) issued by your cruise line, and if verified, we will refund your tour, activity or event fees minus a USD $75.00 per paid participant cancellation charge if we can further verify that you notified SDBT of the cruise-line-imposed itinerary change within one hour of such notification being issued to you by the cruise line. If you do not notify us in writing about changes to your cruise itinerary within one hour of such notification being issued to you (we will verify directly with the cruise line when you were notified), and you do not appear for your tour, activity or event as scheduled, there will be no refund or credit for failure to appear at the designated meeting point as scheduled. SDBT  is not responsible for communication interruptions (i.e. no Internet available, no wifi available, no cell phone signal, no ship-to-shore phone service available, etc. – you should address such issues and ramifications thereof with your cruise line directly).

 

  • Pre-scheduled public group tours will run as scheduled when twelve (12) or more paid participants are registered for the tour. In the rare case that less than twelve (12) paid participants register for a tour, we reserve the right to cancel your tour reservation with 72-hours written notice (via email), in which case we will issue a full refund of your tour fees (note that most of our tours sell out in advance and will run as scheduled).
  • In rare cases, tasting tours, activities or events may need to be rescheduled by San Diego Baja Tours due to unforeseeable circumstances. We will make every attempt to contact you as early as possible if rescheduling is required.
  • Refunds, if warranted, are processed within 30-days of your written cancellation notice, and funds may take longer to reflect back in your account when you have paid via credit card.

COMPLAINTS AND DISPUTE RESOLUTION

  • Our goal is your happiness and complete satisfaction. If there is anything we can do to make your booking, tour, activity or event experience more enjoyable (within limits, of course), please don’t hesitate to ask your booking consultant, teacher guide, event/activity leader, or driver. We’ll do whatever we can reasonably do to ensure that you experience a smooth booking experience, and have a great time participating in SDBT tour/activity/event.
  • Please direct any complaints or compliments to SDBT management using this contact form.
  • In the spirit of acting in good faith to resolve any/all issues you have, or may come to have, with San Diego Baja Tours, you agree to surface any dispute or displeasure you have with/about SDBT, its employees, representatives, volunteers, agents, contractors, vendors or associates, in writing with SDBT management directly and privately, and before taking any action which is intended, or would reasonably be expected, to harm SDBT or SDBT’s reputation, or which would reasonably be expected to lead to unwanted or unfavorable publicity for San Diego Baja Tours. By booking and/or paying for and/or participating in a tour or event with San Diego Baja Tours, or by participating in SDBT activities, you agree to act in good faith to resolve any dispute or displeasure you have before making disparaging or negative remarks in a public forum (online or otherwise) about San Diego Baja Tours, its employees, representatives, volunteers, agents, contractors, vendors or associates, and further agree not to make any public statements that are false, untrue, do not represent the whole truth regarding the matter, or are purposefully misleading.
  • If a dispute arises under this Agreement or between the parties, you agree to first try to resolve the dispute in good faith with the help of a mutually agreed-upon and certified mediator in San Diego County, California. Any costs and fees other than attorney fees associated with the mediation shall be shared equally by the parties. If it proves impossible to arrive at a mutually satisfactory solution through mediation, the parties agree to submit any controversy or claim arising out of or relating to this agreement, or the breach thereof, to be settled by arbitration administered in San Diego County, California by the American Arbitration Association in accordance with its Commercial Arbitration Rules, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.

THESE TERMS & CONDITIONS OF PAYMENT MAY BE UPDATED OR AMENDED AT ANY TIME WITHOUT NOTICE BY SDB TOURS.

100% Excellent Five Star Reviews Across the Board